Customer satisfaction is Addteq's primary focus

Addteq offers three levels of technical customer support to assist your business needs. These levels range in response time, incident reports and length of coverage. With ATS, our customers are confident that in an event any issue should arise, a friendly and technically skilled Addteq team member will be available to help.

Platinum

Unlimited Incidents

  • 2 hour max response time (critical issues)
  • 24 hour max response time (non-critical issues)
  • Online ticket + telephone support
  • 24/7 coverage

Gold

10 incidents/month

  • 4 hour max response time (critical issues)
  • 24 hour max response time (non-critical issues)
  • Online ticket + telephone support
  • Coverage Mon-Fri 9:00 AM - 10:00 PM EST

Silver

5 incidents/month

  • 6 hour max response time (critical issues)
  • 24 hour max response time (non-critical issues)
  • Online ticket summaries
  • Coverage Mon-Fri 9:00 AM - 6:00 PM EST

If you have any questions regarding our services or support details, please feel free to contact us.